PS5: Sony Apologizes for Preorder Issues, Promises More PS5s Are On The Way

Following the PlayStation’s 5 frustrating preorder process, Sony has apologized and has promised that more will be available to preorder in the next few days and that more will be available “through the end of the year.”

PlayStation took to to Twitter to share the message, saying the “PS5 preorders could have been a lot smoother.”

“Let’s be honest: PS5 preorders could have been a lot smoother,” PlayStation said. “We truly apologize for that. Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details. And more PS5s will be available through the end of the year.”

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Pre-orders, according to Sony, were supposed to begin the day after the PS5 Showcase that revealed the price and release date of the PlayStation 5 alongside Final Fantasy 16, the sequel to 2018’s God of War, Hogwarts Legacy, and much more.

However, retailers began pre-orders that same night, and websites were crashing and many people were left without one, even though Sony had previously mentioned that PS5 preorders would not be a surprise.

Even those who did secure a PS5 preorder weren’t 100% sure they would stick, and retailers like Amazon began sending out e-mails saying it may not be able to deliver them to purchasers on the release day of November 12, 2020.

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Luckily, it appears people will have another chance to secure one for this holiday season. To help ensure you can get a PS5, be sure to follow our PS5 preorder guide and IGNDeals on Twitter for up-to-the-moment alerts on preorders.

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Adam Bankhurst is a news writer for IGN. You can follow him on Twitter @AdamBankhurst and on Twitch.